Quality Improvement Analyst

Strong leadership capabilities. Previous management/supervisory experience is a plus
Experience with Microsoft Office programs, especially Microsoft Excel and Outlook
Strong organizational skills, attention to detail, and critical thinking skills
Highly effective written and verbal communication skills
Ability to research and resolve escalated inquiries
Self-motivated and able to work in a fast-paced environment
Bachelor’s degree or equivalent work experience
Series 7 required, Series 66 (or 65 and 63), 9, 10 optional

Reviewing oversight reports with a focus on quality, consistency, and compliance with firm and department policies and procedures.
Providing constructive feedback to Associates/Specialists on identified process errors and considering Associate feedback upon challenges of process errors.
Conduct performance meetings with Team Managers and Training Manager(s) to develop tailored quality improvement plans for individual Associates/Specialists and provide direct coaching as needed
Participate in calibration meetings to ensure consistent error identification across QIA team
Join and participate in team meetings to help promote consistency and culture
Identify and provide solutions for opportunities to improve efficiencies and processes within the SRU, as well as identify areas that may require additional quality sampling
Ability to handle a high volume of requests in a fast-paced environment across multiple time zones
Project management with a focus on process improvement, efficiencies, and policy consistency
Ability to stay current on SEC/FINRA, compliance, firm guidelines, and department policies and procedures with an ability to apply knowledge to ensure risk mitigation
Some travel possible (up to twice per year)
Other duties as assigned