Quality Assurance Specialist

Quality Assurance Specialist

Requirements

• High School Diploma or equivalent.
• Thorough understanding of insurance, primarily Medicare, and insurance sales or the interest and ability to learn.
• Thorough knowledge of Sales, Marketing, Contracting, and New Business operations and procedures or the interest and ability to learn.
• 1-2 years Customer Service experience.
• Competent Microsoft Office Suite, especially Excel, is needed.
• Effective communication, both verbally and written.

Responsibilities

• Review and report on inbound/outbound calls for the Sales Department.
• Stay up to date with Sales processes and procedures, Medicare information, CMS compliance, and Ritter tools/services.
• Consult with Learning Development team periodically to discuss areas that require improvement and track ongoing issues toward improvement.
• Provide QA data reporting to Sales Leadership on a monthly basis.
• Provide QA data reporting on individuals as requested.
• Review/Audit other sales resources as needed.
• Miscellaneous tasks as assigned by Supervisor.

Preferred Qualifications

• Bachelor’s degree in education, Marketing, or Sales preferred but not required.
• Active Life/Health Insurance License preferred but not required.
• Experience in QA for call monitoring preferred but not required.