Qualifying Center – Junior Qualifying Specialist
| Company | Grand Canyon Education |
|---|---|
| Location | Phoenix, AZ, USA |
| Salary | $7.25 – $7.25 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Customer service and/or call center experience (preferred)
- Strong multitasking, typing skills required. Knowledge of email and browser navigation preferred
- Ability to type 20 wpm while interacting with callers and system-based tools
- Possess a level of communication skills to accurately collect, relay and track information is necessary
- Must be dependable, punctual, and customer service oriented
Responsibilities
- Respond immediately with prospective students within various queues through outbound calls and inbound calls
- Engage prospective student in conversation about desire to achieve college education
- Identify qualifying information to determine whether or not to pass prospective student forward
- Demonstrate effective interpersonal skills during all transactions
- Utilize effective customer service qualifying questions to create an environment of mutual respect
- Other duties as assigned.
Preferred Qualifications
- Customer service and/or call center experience (preferred)
- Knowledge of email and browser navigation preferred