Publishing Operations Specialist

Publishing Operations Specialist

Requirements

• Bachelor’s degree in Communication, Marketing or related field or an equivalent combination of education, training, and experience.
• 2 years of experience in video game publishing or the video game industry, 3 years preferred.
• Hands-on experience with JIRA or similar ticketing systems to manage workflows and operational processes.
• Familiarity with digital publishing portals such as Steamworks, Xbox Partner Center, PlayStation Publishing Portal, and Amazon Vendor Central strongly preferred.
• Strong data hygiene and maintenance skills; able to create and manage complex trackers in spreadsheets and systems as well as ability to create reports for performance-based tracking.
• Excellent organizational and time management skills; able to track multiple submissions and priorities in a deadline-driven environment.
• Clear, professional communication skills; able to coordinate with cross-functional teams and external partners effectively.
• Strong attention to detail and a proactive attitude toward problem solving and continuous improvement.
• Ability to navigate partner platforms used in the video game industry.

Responsibilities

• Assist with product setup and quality control across storefronts including Steam, Xbox, PlayStation, Epic Games Store, and retail portals such as Amazon Vendor Central.
• Maintain and update content across partner portals ensuring accurate metadata, assets, and configurations.
• Actively use JIRA to create, track, and manage tickets for internal submission workflows, partner deliverables, and cross-functional requests.
• Create and maintain internal trackers to monitor SKU records, pricing files, regional mappings, launch timelines, and promotional participation; ensures consistency and accuracy across systems.
• Prepare and update reports on key operational metrics including unit sales, pricing performance, campaign participation, and submission statuses.
• Support campaign execution by coordinating pricing setup, verifying eligibility rules, and aligning timelines across internal and external calendars.
• Perform quality control on live product listings to ensure launch accuracy and compliance with partner requirements.
• Communicate with retail partners like Amazon to help manage product detail page setup, resolve issues, and support promotional execution.
• Collaborate with internal teams (e.g., Marketing, Product, Analytics, Legal) to gather assets, validate data, and execute product and campaign plans.
• Assist with documenting processes, building knowledge base articles, and updating internal SOPs.
• Perform other business operations and administrative tasks as assigned to ensure business continuity.
• Travel locally and internationally 5-10%.

Preferred Qualifications

• 3 years of experience in video game publishing or the video game industry preferred.