Public Safety Communications Manager

Public Safety Communications Manager

Requirements

• Bachelor’s Degree
• Five (5) years directly related experience
• Any combination of relevant education and experience may be substituted on a year for year basis.

Responsibilities

• Supervises and directs the daily work of Public Safety Communications Supervisors
• Participates with establishing interview and pre-selection testing guidelines for new hire and promotional processes
• Oversees and evaluates emergency, non-emergency, 311 and dispatch workflows to ensure efficiency in processes
• Manages the implementation of training for new hires, continuing education, and proficiency blocks for staff
• Evaluates current policies and procedures to ensure the needs of the department and employees are being met
• Assists with internal investigations involving department personnel and coordinates disciplinary review hearings as needed
• Reviews, approves, and oversees timecards, time off requests, and personnel actions for assigned employees
• Develops and implements plans and procedures for responding to emergencies that occur within the department
• Establishes project priorities and allocates resources effectively
• Collaborates with administrators to continuously assess and enhance departmental processes
• Monitors and ensures that strategic planning metrics are met within established timelines
• Provides regular progress and activity reports to the administrative team
• Supports the development and revision of procedure manuals, policies, and Standard Operating Guidelines (SOGs) as necessary
• Delivers presentations to internal and external stakeholders regarding department functions and activities
• Ensures department growth and employee development by providing training, leadership, and general goal setting
• Collaborates with administrators to create and develop trainings that develop future leaders within the department
• Assumes on-site Incident Command during significant events requiring emergency response
• Oversees supervisors providing classroom training and continually monitors floor training for personnel
• Coaches, mentors, and provides regular feedback and assistance to supervisors
• Identifies opportunities for personnel development, training, and process improvements
• Manages response times by ensuring staffing levels are adjusted as necessary
• Ensures timely and accurate processing of emergency and non-emergency calls by reviewing monthly metrics and identifying and implementing process improvements as needed
• Performs all other duties and tasks as assigned

Preferred Qualifications

• Previous experience in a supervisory role within a public safety communication center is preferred
• Strong knowledge of emergency dispatch procedures, protocols, and systems
• Excellent leadership, communication, and interpersonal skills
• Proficiency in project management and related software tools and platforms
• Relevant certifications, such as APCO, NENA, FEMA, etc.