Public Safety Communications Administrator

Public Safety Communications Administrator

Requirements

• Bachelor’s Degree
• Five (5) years directly related experience

Responsibilities

• Supervises and directs the daily work of Public Safety Communications Managers while overseeing the management of division personnel.
• Establishes interviews and pre-selection testing guidelines for new hire and promotional processes.
• Oversees and evaluates emergency, nonemergency, and 311 workflows to ensure efficiency in processes.
• Supervises and oversees implementation of training for new hires, continuing education, and proficiency blocks.
• Oversees liaisons during interactions with other City of Tucson Departments as well as external stakeholders.
• Evaluates current policies and procedures to ensure the needs of the department and employees are being met.
• Leads department internal investigations when claims of employee misconduct arise and conducts disciplinary review hearings.
• Reviews, approves, and oversees timecards, time off requests, and personnel actions for assigned employees.
• Develops and implements plans and procedures for responding to emergencies that occur within the department such as Computer Aided Dispatch (CAD) system issues, Network failures, or critical staffing issues in the departments 24/7 Operations Center.
• Collaborates with internal and external stakeholders, City of Tucson (COT) departments including the Emergency Management Office, and public safety partners.
• Sets division priorities and focuses resources to ensure Public Safety Communications leadership is working towards common goals and intended outcomes.
• Collaborates with Deputy Director and other Administrators to ensure the departments Mission and Values are being achieved by continuously evaluating processes.
• Ensures strategic planning principal metrics are met with timely deadlines though each step of the process.
• Provides progress and activity reports to Executive Leadership Team (ELT) and assists with revisions of procedure manuals, policies, and Standard Operating Guidelines (SOG) as needed.
• Delivers presentations to internal and external stakeholders regarding department functions and activities.
• Ensures department growth and employee development by providing mentorship, leadership, and general goal setting.
• Collaborates with ELT to create and develop trainings that develop future leaders within the department.
• Prepares and Reviews department annual budgets in partnership with ELT.
• Monitors internal budgets to prevent overspending within division.
• Reconciles invoices to ensure accurate tracking and budget management.
• Identifies opportunities for cost savings, efficiency improvements, and enhancements within the department.
• Performs all other duties and tasks as assigned.

Preferred Qualifications

• Work experience in supervision and Public Safety Communications.