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^Public Safety Applications Coordinator
| Company | Accenture |
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| Location | Dallas, TX, USA |
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| Salary | $57.5 – $67.6 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Minimum of 4 years experience in Healthcare IT role
- Minimum 4 years of experience in Public Safety
- HS Diploma / GED
Responsibilities
- Administer, configure, and provide expert-level support for Public Safety software applications, such as Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobile Data Terminals (MDT), Jail Management Systems (JMS), and other specialized public safety tools.
- Collaborate closely with police officers, firefighters, paramedics, dispatchers, and other public safety personnel to gather requirements, optimize workflows, and ensure applications meet operational needs.
- Troubleshoot and resolve complex technical issues related to public safety applications, including integration problems, data integrity issues, and system performance.
- Manage user accounts, security roles, and permissions within public safety systems, ensuring compliance with relevant regulations and policies.
- Lead or participate in system upgrades, testing, and implementation of new modules or applications.
- Develop and maintain comprehensive documentation, including system configurations, user manuals, and training materials specific to public safety workflows.
- Provide training and ongoing support to public safety personnel on the effective use of applications.
- Liaise with vendors (e.g., Motorola, CentralSquare, Hexagon) for complex technical issues, software enhancements, and new feature requests.
Preferred Qualifications
