Public Engagement Manager OR Senior Public Engagement Manager
| Company | Duke Energy |
|---|---|
| Location | Winston-Salem, NC, USA, Greensboro, NC, USA, Burlington, NC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level, Senior |
Requirements
- Bachelors degree AND two (2) years minimum required related experience
- In lieu of Bachelors degree and two years related experience listed above, High School/GED AND five (5) years minimum required related experience
- Bachelors degree AND five (5) years minimum required related experience for Senior Public Engagement Manager
- In lieu of Bachelors degree and five years related experience listed above, High School/GED AND seven (7) years minimum required related experience for Senior Public Engagement Manager
- Valid driver’s license
Responsibilities
- Create and implement custom project-specific external engagement plans that align to business unit milestones.
- Coordinate and implement strategic proactive outreach efforts for projects and other activities impacting customers and the public.
- Conduct outreach activities including preparing and coordinating external written communications, response, dispatch, and tracking of external project inquiries, and monitoring and tracking project information.
- Align (matrixed) to project management and respective business units to ensure close coordination and understanding of key project milestones.
- Maintain strong and collaborative working relationship with Duke Energy’s Government and Community Relations managers to understand the local communities and jointly develops strategies to engage in local communities.
- Approve letters, collateral, and presentations, as needed, in coordination with corporate communications. Help coordinate the printing/mailing and emailing of external communications.
- Initiate, follow up, and conduct phone calls and personal visits directly with customers as appropriate based on the issue.
- Monitor property owner inquiries on assigned projects and manage response and documentation. Maintaining a master site list and other project documentation and reporting.
- Lead the preparation and implementation of public information meetings and participate in public hearings as required.
Preferred Qualifications
- Excellent communication, presentation and facilitation skills at all levels, both internal and external
- Demonstrated ability to maintain composure and clarity of thought and purpose when confronted with highly stressful or escalated situations
- Clear understanding of customer and stakeholder considerations
- Comfortable working in highly matrixed environment
- Demonstrated experience in project and initiative management
- Exceptional skills in working with teams, including cross-functional teams, change management skills, and a customer-service mindset
- Three years or more of demonstrated management and /or experience in a lead/leadership role
- Established sales, relationship management and conflict management experience