PT Access Rep / PBX Operator

HS Diploma or equivalent education/experience
Associate’s Degree
General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
Working knowledge of medical terminology desired
Working knowledge and understanding of insurance terminology desired
EMTALA and Consent Laws knowledge
Excellent time management skills
Demonstrated ability to work in multiple computer systems
Strong data entry skills required
Excellent verbal and written communication and active listening skills
Interpersonal skills necessary in dealing with internal and external customers
Must possess a personal presence characterized by honesty, integrity, and caring
Accuracy and attentiveness to detail required
Strong decision making and problem-solving skills
Must be able to set and organize own work priorities
Must be able to work concurrently on a variety of tasks/projects
Ability to meet or exceed targeted customer service, productivity and quality standards
Fluency in both English and a minimum of one other language is preferred
Computer proficiency skills required
Requires the ability to work with and maintain confidential information

Serves as the face to face point of contact for the patient at a client location
Obtains all necessary information to register and financially clear patients
Greets patients/family members and obtains and/or verifies relevant information
Enhances the patient experience throughout all patient interactions
Responsible for supporting the success of a high-performing shared services organization
Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized
Participates in programs and in using tools in support of building a high performance culture

Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years
Completion of regulatory/mandatory certifications and skills validation competencies preferred