Psychiatric Support Staff - Full-Time

Psychiatric Support Staff – Full-Time

A minimum of three years of progressively responsible support services work preferred.
Position prefers individual to be a registered or certified Medical Assistant. Ongoing CEU credit requirements must be met yearly.
Experience in a behavioral health / psychiatric facility preferred.

Offers support to team (i.e. check in/out of patients, answering and triaging patient phone calls, and opening/closing responsibilities).
Offers administrative support including but not limited to the following tasks: answering questions based on knowledge, scanning and copying, letters of correspondence, monitoring psychiatry staff schedules (i.e. referral scheduling, maintaining of cancellation list and coordinating model of care appointments).
Check vital signs as assigned for people receiving psychiatric services.
Must maintain composure in environments of elevated stress to include but not limited to professionally and calmly handling crisis calls to determine appropriate next steps in the assessment process.
As assigned, completes phone triage, documents calls, and collaborates with the interdisciplinary team.
Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
Performs related office duties such as patient registration, insurance verification and courtesy phone calls.
May be responsible for data entry and maintaining medical records in Pine Reset Electronic Medical Record system, including assisting physicians in completing medical records.
In clinical areas, releases medical information as necessary and appropriate for continuing medical care, insurance purposes etc.
Prepare medication refill requests. Verify pharmacy information, last visit, last fill, insurance, pick up or mail etc.