Provider Engagement Sr Analyst

Provider Engagement Sr Analyst

Requirements

• Bachelor’s Degree Business, Management, Communications, Operations, and equivalent industry experience (installation, repair or US home improvement)
• 1-2 years’ experience in data analytics, performance reporting

Responsibilities

• Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.
• Coordinates and manages timely execution of projects to support the PROvider experience, from development to implementation.
• Provides the PROvider Engagement & Onboarding team qualitative and quantitative analytics prior to development and after implementation identifying ROI, current/future state, and cost savings.
• Builds alignment across key stakeholders on IT prioritization for system enhancements in support of the PROvider experience; supports system testing and implementation.
• Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders.
• Provides real-time information and guidance to PROviders requiring assistance with day-to-day procedural questions.
• Assists the PROvider Engagement & Onboarding team with development of process improvement solutions based on field and PROvider feedback.
• Leverages PROvider-facing technology to improve productivity and efficiency.
• Executes the process of documenting policies, procedures, and processes for new initiatives.
• Develops relevant materials, resources, and tools to support the upskilling/training and communication needs that support the PROvider experience and onboarding activities.
• Writes, edits and gate-keeps content on behalf of business partners to the PROvider network.
• Creates and executes processes, procedures and style guides that support feedback, communications, and PROvider engagement activities.
• Consults and collaborates with the team’s leadership and business partners on comprehensive communications and upskilling/training plans.
• Analyzes and drives improvement of Lowe’s PROvider sales, incentives, recognition and engagement performance through its provider network via data and operational feedback.
• Proactively works with PROviders to grow MyLowe’s Pro Rewards memberships across the PROvider network.

Preferred Qualifications

• 1-2 years’ experience in data analytics, performance reporting
• 1-2 Years Demonstrated ability to convert Financial or Operational data into actionable business steps (Business Cases) to improve performance in key service metrics
• 1-2 Years Advanced skill level in Microsoft SharePoint, such as ability to create list and custom workflows
• 1-2 Years Experience with Service Provider Capacity Management