Provider Customer Service Representative
| Company | CVS Health |
|---|---|
| Location | Texas, USA, Florida, USA, Waterbury, CT, USA, South Carolina, USA, Georgia, USA, Virginia, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, North Carolina, USA, Ohio, USA |
| Salary | $17 – $28.46 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Experience in a production environment.
- Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
- Strong communication and problem-solving skills.
- Empathy towards customers’ needs and concerns.
- Strong computer navigation and typing skills.
- Ability to manage multiple tasks in a transaction / high volume-based environment.
Responsibilities
- Be customer-focused by putting people first during every interaction.
- Inspire trust by being courteous, empathetic, and a service professional.
- Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention.
- Handle the caller’s situation in a way that reflects positively on Aetna.
Preferred Qualifications
- High School Diploma, G.E.D