Property Operations Lead

Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.
Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department.
Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs.
Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development.
Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.

Collaborate daily with Kasa teams and partners to drive results.
Identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards.
Conduct unit cleanliness/condition inspections.
Provide instructions and task prioritization to housekeeping team members.
Maintain proper stock of supplies.
Report maintenance issues.
Create Magikal Moments as part of pre-arrival planning.
Respond to guest requests for assistance.
Follow up on guest complaints.
Enhance VIP experience.

No preferred qualifications provided.