Property Field Claims Adjuster
| Company | American Family Insurance Group |
|---|---|
| Location | Johnstown, CO, USA, Thornton, CO, USA |
| Salary | $56000 – $92000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Valid driver’s license required plus an acceptable driving record.
- Obtain state specific property casualty claims licensing as required.
- Demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
- Demonstrated experience handling moderately complex claims, or other equivalent experience.
- Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
- Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
Responsibilities
- Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
- Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
- Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
- Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
- Responds to customer inquiries, makes appropriate decisions and closes file as needed.
- Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
- Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
- May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.
Preferred Qualifications
- Prior Xactimate experience is a plus but not required.
- Ideal candidates: Property Adjusters, restoration experience, customer service experience with construction background.