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Project Manager – Operations

Project Manager – Operations

CompanyUpgrade
LocationPhoenix, AZ, USA
Salary$90000 – $90000
TypeFull-Time
Degrees
Experience LevelJunior, Mid Level

Requirements

  • 2+ years of project management experience required
  • Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes
  • Strong sense of organization and the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
  • Excellent interpersonal, written communication, process mapping, and presentation skills
  • Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
  • Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
  • Proficiency in agile project management and issue-tracking software (Jira knowledge required)

Responsibilities

  • Work closely with the teams to lead and attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate progress to both internal and external stakeholders
  • Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines
  • Be able to synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks
  • Utilize your excellent organizational and time management skills to ensure projects remain on schedule
  • Effectively communicate project updates, status, needs, and issues to proper stakeholders who range from department leadership, product management teams, compliance, legal, and members of senior leadership
  • Update the company’s knowledge base system as well as policies and procedures

Preferred Qualifications

  • Google Suite proficiency preferred
  • Experience in a startup, fintech, or fin-serv call center environment