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Project Manager – Operations
Company | Upgrade |
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Location | Phoenix, AZ, USA |
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Salary | $90000 – $90000 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of project management experience required
- Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes
- Strong sense of organization and the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
- Excellent interpersonal, written communication, process mapping, and presentation skills
- Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
- Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
- Proficiency in agile project management and issue-tracking software (Jira knowledge required)
Responsibilities
- Work closely with the teams to lead and attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate progress to both internal and external stakeholders
- Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines
- Be able to synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks
- Utilize your excellent organizational and time management skills to ensure projects remain on schedule
- Effectively communicate project updates, status, needs, and issues to proper stakeholders who range from department leadership, product management teams, compliance, legal, and members of senior leadership
- Update the company’s knowledge base system as well as policies and procedures
Preferred Qualifications
- Google Suite proficiency preferred
- Experience in a startup, fintech, or fin-serv call center environment