Project Manager – Marketing – Ihop

Project Manager – Marketing – Ihop

Requirements

• Bachelor’s degree or equivalent, preferably in Business Administration, Culinary, Operations Management, Marketing, or a related field.
• 5-8 years of related professional experience, including 4+ years in project management, preferably on marketing initiatives.
• PMP or other project management certification.
• Experience running a full project lifecycle, including development, design, testing, implementation, issue resolution, and post-implementation support.
• Strong communication, presentation, and storytelling skills (oral and written), able to convey ideas clearly and concisely to senior leadership; Experience developing executive-level recaps.
• Excellent interpersonal and leadership skills; ability to influence and collaborate at all organizational levels.
• Experience facilitating productive meetings, driving consensus across diverse teams, and translating ambiguity into clear, concise notes with action items.
• Outstanding organizational skills and detail oriented with the ability to manage multiple complex projects simultaneously without losing sight of the details.
• Strong project management skills including organizational, problem-solving, and analytical abilities; change management experience preferred.
• Experience in client or agency settings, ideally in retail, CPG, or restaurant/hospitality environments.
• Highly flexible and adaptable leader who thrives under high pressure and tight deadlines, remains effective amidst changing priorities, and is comfortable with ambiguity and creating structure in uncertain situations.
• Demonstrates integrity and ethical behavior.
• Proactive ownership mentality; thrives when empowered to lead and deliver results.
• Commitment to teamwork and knowledge sharing.
• Strong understanding of content development processes and marketing campaign structures.
• Ability to translate business objectives into actionable content plans.
• Experience working in a franchise environment is a plus.
• Proficiency with project management software; expected to be proficient with Smartsheet within 30 days. Expert Excel knowledge required. Proficient in MS Word and PowerPoint.

Responsibilities

• Build and maintain project plans and trackers, define project scope, develop workbacks, conduct cross-functional intake, and ensure deadlines are met.
• Develop and update project timelines, deliverables and status reports to ensure accurate and timely completion of milestones.
• Manage multiple portfolio projects and programs simultaneously.
• Develop and manage processes for projects, delivering against goals and objectives.
• Implement and refine project management methodologies tailored to each project.
• Manage the development of new programs and processes supporting brand strategic initiatives and ongoing programs.
• Improve project team effectiveness and efficiency by applying rigor and structure to processes, while managing the details and seeing the big picture.
• Support the full lifecycle of cross-functional initiatives with varying degrees of complexity, definition, and risk, through the development, implementation, and maintenance of templated and custom tools.
• Communicate effectively and navigate complex stakeholder relationships.
• Facilitate collaboration, visibility, and efficiency across all levels of leadership and cross-functional teams, ensuring programs and initiatives are complete and prepared for implementation, driving overall brand performance.
• Lead regular stakeholder meetings to align priorities and maintain project momentum.
• Identify and proactively address potential roadblocks through risk assessment and mitigation planning, analyze and overcome project risks, and produce reports for managers and stakeholders as needed.
• Create and maintain documentation for content workflows, approval processes, and campaign performance metrics.
• Manage resource allocation and budget requirements for each project.

Preferred Qualifications

• Experience working in a franchise environment is a plus.