Project Manager - Customer Support Manager

Project Manager – Customer Support Manager

Bachelor’s Degree in IT, Project Management or Business Administration or equivalent preferred
1-3 years of relevant support or configuration experience (strongly preferred) in key accounts
Proficiency with Microsoft Tools (Word, Excel) – Strong Technical Acumen
Basic understanding of coding (JavaScript preferred)
Must have the ability to travel up to 25%-35% (based on business need)
Highly motivated and eager to learn; ability to work in a self-directed manner with minimal supervision
Excellent interpersonal and communication skills
Strong computer and critical thinking skills
Exceptional attention to detail, highly organized and skilled in managing priorities and coordinating multiple projects simultaneously
Demonstrated ability to contribute in a team setting
Enthusiastic problem solver willing to think outside the box

Support the sales and operations team with the implementation of Retail Technologies, primarily focused on Electronic Shelf Labels
Responsible for configuration of the IOT Platform specs defined in the requirements documentation to achieve the integration of the cloud-based software set-up and template design
Manage equipment shipment fulfillment and customer billing
Concurrently manage customer interactions for multiple accounts including ongoing communication and weekly status meetings
Provide remote and on-site assistance and consultative services to customers in preparation for software and hardware installations (includes “train the trainer” support)
Support customers after go live + 30 days to ensure Aperion’s Service Level Agreements are met
Designated on-going point of contact for the customer
Provide post implementation account management/customer care after sign-off
These activities are critical to the success of meeting the on-time and on-budget standards for Aperion.