Project Manager - Commercial Programs

Project Manager – Commercial Programs

Bachelor’s degree required, preferably in a business or scientific discipline
Minimum of 3 years in project management or account management in a customer facing role is required, preferably in manufacturing and/or pharmaceutical sector
Must be well versed in Project Management tools and must possess knowledge of related disciplines
PMP certification desired
Computer proficiency in Microsoft Word, Excel, PowerPoint, and Outlook and the ability to use enterprise software (examples include: JDE, BPLM, Trackwise, etc.)

Accountable for key customer interaction during the planning and manufacturing experience
Service recovery and customer satisfaction
Customer communication
Enforcement of contractual obligations and operating principles
Primary contact for ongoing commercial client projects with emphasis on ensuring successful execution of production plan to achieve or exceed sales forecast
Participates in continuous improvement activities to maximize business results
Leads team meetings and ensures clear actions are documented and assigned to enable timeline achievement
Ensures collaboration and respect are maintained in all experiences, while constructively providing appropriate guidance and feedback
Regularly meets and discusses customer forecast and demand planning with internal and external partners to ensure minimum production schedule impact and proactively identify potential demand increases that can be planned into the schedule to maximize revenue and profit opportunities while minimizing customer disruptions across the system
Achieves annual customer demand and billable project activities per business guidelines and approved project charter
Ensures financial obligations are assessed and collected from customer due to changes or additions in project scope