Project Manager
| Company | NICE |
|---|---|
| Location | Atlanta, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- BS/BA degree with relevant experience in Project Management, Consulting, Computer Science, Information Systems, or other applicable technical field. Or relevant experience.
- Project Management certification (PMI preferred).
- Minimum 3-5 years’ experience in project planning/management for SaaS deployment or other relevant technology.
- Understanding of Justice Information systems such as case management
- SaaS and Cloud systems experience.
- Must possess strong communication and organizational skills and be capable of providing written and oral feedback in a timely manner.
- Excellent analytical and problem-solving skills.
- Process-oriented and able to meet rigorous documentation requirements.
- Able to partner and align with clients delivering added value in every touch point of the relationship.
- Able to develop, drive, and contribute to a high-performance team.
- Manages client relationships and individual engagements with a strong focus on excellence.
- High level of accountability at the individual level; service and support that exceeds client needs.
- Provides recognition of employee contributions to drive individual and team performance.
- Is self-motivated to strive for professional excellence in all aspects of work.
Responsibilities
- Managing multiple, parallel projects through solution delivery using formal project planning techniques, including customer meetings, project plans, and action trackers.
- Assisting the customers in understanding the decisions they need to make and their responsibilities in ensuring project success.
- Using formal project planning/management applications and tools such as GANTT charts; defines and manages timelines, actions and activities; and understands the critical path of a project.
- Ensuring project documentation is completed by all parties.
- Providing daily direction, motivation, and support to project team.
- Facilitating discussion of technical aspects of solution with the customer, solution architect and other stakeholders, ensuring a timely resolution of any issues or unexpected events.
- Planning project contingencies and anticipates variations that may affect resources, successful implementation, and revenue recognition.
- Identifying and categorizing acceptable levels of risk and potential impact of risk factors.
- Managing customer escalations and raises issues internally to avoid or mitigate customer escalations.
- Acting as liaison with other departments.
- 5% or less travel.
Preferred Qualifications
- Project Management certification (PMI preferred).