Project Manager

Project Manager

Requirements

• Minimum of 5 years of IT experience, with demonstrated ability to manage multiple projects with competing timelines and priorities.
• Working knowledge of the software development lifecycle and agile methodologies; coding skills are not necessary.
• Strong communication skills, capable of translating technical jargon for non-technical stakeholders.
• System-oriented thinker, adept at understanding the impact of project components on department priorities.
• Detail-oriented with strong ability to report project and portfolio status accurately.

Responsibilities

• Manage the project intake and project prioritization process.
• Manage multiple projects within ITS, continually assessing project priority, resource availability, budgets, and risks.
• Utilize agile methodology for requirement gathering, solution design, documenting development sprints, planning testing, and committing to go-live events; involve relevant stakeholders and ensure technical feasibility and resource availability.
• Work with a team of cross-functional University stakeholders, ITS analysts, developers, database administrators, network & system administrators, and the security team to identify and manage business and academic challenges that can be solved through technology.
• Oversee the design, development, testing, and delivery of administrative and academic software solutions, encompassing various approaches such as custom applications, off-the-shelf solutions, and system integrations of campus-wide systems, including Workday, Raiser’s Edge, Snowflake, Slate, and Blackboard LMS.
• Create and maintain comprehensive project documentation, including design specifications, requirements documents, test plans, and go-live sign-off documentation.
• Provide exceptional customer service, accurately track and report project status, and work effectively both independently and within teams.
• Act proactively, anticipating and addressing needs without requiring direct instruction.
• Seek continuous improvement and embrace learning new skills.
• Develop technology requests into formalized projects with defined requirements and deliver solutions on time and within budget.
• Provide end-user training as needed.
• Ensure consistent operational delivery across projects, programs, and portfolios.
• Manage change control processes, identify scope changes, and seize opportunities to enhance project scope.
• Identify project risk factors and develop comprehensive adoption and risk-management plans.
• Following project completion, identify and communicate strategic lessons learned and best practices for continuous improvement.
• Maintain regular communication with project sponsors, seeking feedback and direction, and addressing significant problems encountered during project management. Maintain a dashboard showing the status (scope, budget, timeline, and risks) for all projects in the portfolio.
• Coordinate with vendors and conduct product demonstrations.
• Facilitate the on-boarding of new vendors, new project initiatives, and associated professional services engagements.
• Support program/project managers in integrating change management activities into project plans.
• Develop, implement, and manage change deliverables through change sponsors, department leaders, and community members.

Preferred Qualifications

• Bachelor’s degree required; a graduate degree in IT, Computer Science, or a related field is preferred.