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Project Coordinator II
| Company | Astreya |
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| Location | Fremont, CA, USA |
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| Salary | $44232 – $69840 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Associate’s degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
- Builds productive internal and external working relationships
- Exercises judgment within defined procedures and practices to determine appropriate action
- Flexibility essential – the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues
- Experience working with Microsoft Excel and Google Suite
- Excellent Communication skills, both verbal and written
- Previous experience with ticketing systems and/or project management system
- Understanding of or previous experience in a technology driven environment
- Proactive attitude and dependable
- Excellent customer service skills
- Ability to work both within a team and independently
- Ability to multitask and prioritize workload
- Ability to use good judgment, as well as problem-solving and decision making skills
- Ability to maintain confidentiality and professional decorum
Responsibilities
- Gather and maintain project requirement lists.
- Provides weekly project updates including action item updates.
- Schedules and coordinates project reviews and follows up on assigned actions.
- Effectively and accurately communicate status to the project team.
- Maintains and monitors project plans, project schedules, work hours and expenditures.
- Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
- Takes part in organizing, attending and participating in stakeholder meetings.
- Documents and follows up on important actions and decisions from meetings.
- Collaborates with various regional teams responsible for project resources and ticket resolution.
- Assists with daily monitoring of the ticketing system, reassigning tickets where required.
- Produces regular reports as required.
- Assists with identifying trends or recurring problems and escalates to management for resolution.
- Assists with locating and defining new process improvement opportunities.
- Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.
- Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Preferred Qualifications
No preferred qualifications provided.
