Project Advisor

Project Advisor

Requirements

• 1+ years of experience in a call center or customer service environment, preferred
• Excellent verbal and written communication skills
• Strong problem-solving skills with the ability to think quickly and effectively resolve issues
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with a focus on delivering high-quality customer service
• Adaptability and willingness to learn new skills and processes
• Familiarity with call center systems and software, preferred
• Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar
• Commitment to upholding company values and delivering exceptional customer experiences

Responsibilities

• Handle outbound and inbound calls from customers professionally and courteously.
• Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support.
• Engage homeowners in discussions about available services and solutions tailored to their needs.
• Stay updated on product knowledge, policies, and procedures to provide accurate information to customers.
• Collaborate with team members and leadership to share knowledge and best practices.
• Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth.
• Support team goals and initiatives to improve overall performance and customer satisfaction.
• Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy.
• Seek feedback from leadership and utilize it to improve individual performance and customer interactions.
• Maintain accurate records of customer interactions and transactions using designated systems.

Preferred Qualifications

• 1+ years of experience in a call center or customer service environment, preferred
• Familiarity with call center systems and software, preferred