Programmatic Account Manager

Company	Comcast
Location	New York, NY, USA
Salary	$81327.9 – $121991.85
Type	Full-Time
Degrees	Bachelor’s
Experience Level	Junior, Mid Level

Requirements

Strong understanding of the digital advertising ecosystem
Excellent communication skills
Direct technical troubleshooting experience
Ability to analyze and interpret data
Proficiency in Supply Side and Demand Side Platforms (SSPs and DSPs)
2+ years in programmatic with in-depth technical troubleshooting experience

Responsibilities

Act as a trusted expert in clients’ business objectives for FreeWheel’s supply products
Own the execution of strategies pitched and closed by the Supply Strategic Relationship Owner
Proactively and reactively troubleshoot issues with deal delivery and performance across programmatic and IO-based deals
Focus on tactical strategies to improve setup and performance of programmatic deals
Monitor live and upcoming deals to ensure smooth execution and act as a first line of defense against technical issues
Function as a programmatic subject matter expert for internal teams, Supply Account Management, and external publishers
Centralize performance feedback, document replicable solutions, and support cross-functional teams with best practices
Provide weekly insights into supply performance to premium publisher partners, identifying trends and potential opportunities for additional yield
Maintain the continued trust and confidence in FreeWheel’s supply products by delivering white-glove service
Contribute to strategic account team meetings, promoting visibility and knowledge-sharing within the organization
Collaborate with Product, Product Commercialization, and Supply Operations to support process rollouts and knowledge transfer
Attend weekly account calls and lead office hours, providing training and support to publisher partners as needed
Ensure compliance with internal workflows and operational benchmarks while mentoring junior team members
Act as a backup for the Strategic Relationship Owner during absences or peak workloads
Owns commercial relationships with a book of accounts with responsibility for account strategy, spend growth, upsells and renewals
Develops and executes account plans based on a strong understanding of customer goals, both business and technical
Uses knowledge product offering and data-driven insights to come up with joint solutions to achieve customer objectives
Leads compelling strategic business reviews to identify customer needs and drive growth opportunities
Develops trusted relationships with key customer stakeholders
Identifies new customer stakeholders to drive expansion opportunities
Manages cross-functional teams to ensure delivery of customer objectives
Serves as a point of escalation for product or customer success issues
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
Other duties and responsibilities as assigned

Preferred Qualifications

Bachelor’s degree in Business, Marketing, Communications, or a related field
2+ years of experience in digital advertising, programmatic media, or a related industry
Strong understanding of supply-side platforms (SSPs), ad serving technologies, and the programmatic advertising landscape
Excellent analytical skills with the ability to interpret data and make informed decisions
Exceptional communication and relationship management skills
Proficiency in Microsoft Excel, Google Analytics, and other relevant analytical tools
Ability to multitask, work independently, and thrive in a fast-paced environment