Program Performance Analyst

Program Performance Analyst

Requirements

• A Bachelor’s Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; OR Any combination of experience or education equivalent to three years technical-level experience that typically supports the knowledge and skill requirements listed for the classification.

Responsibilities

• Supports agency leadership in developing and executing strategic initiatives across the agency’s five program areas—GEI, REI, EDPQMD, Gun Relief, and SO Class/Reclass/Relief programs.
• Provides operational and policy support, ensuring compliance, efficiency, and driving system improvements by leading efforts to analyze and enhance processes, aligning them with statutes, administrative rules, technology modernization and best practices.
• Key responsibilities include identifying inefficiencies, recommending improvements, supporting training initiatives, coordinating rulemaking and drafting rules, and policy and procedure development.

Preferred Qualifications

• Expertise in Administrative Hearings and Rulemaking: Familiarity with administrative hearings procedures and processes as well as experience with Oregon’s rulemaking procedures and drafting language for rules.
• Strong Analytical Skills: Ability to interpret statutes, case law, administrative rules, and agency policies, and translate them into actionable plans while identifying inefficiencies and recommending improvements.
• Project Management Expertise: Proficiency in developing, managing, and tracking long-term operational plans with clear milestones, timelines, and the ability to break complex tasks into manageable steps.
• Independent and Proactive: Experience working independently with minimal supervision, demonstrating initiative and accountability, while staying focused on long-term goals and prioritizing tasks effectively.
• Attention to Detail and Compliance: Strong focus on ensuring compliance with legal, regulatory, and agency-specific requirements, including managing accurate records and case management systems.
• Communication Skills: Strong written and verbal communication abilities to draft policies, procedural documents, and effectively communicate complex issues to varied audiences.
• Collaboration and Partner Engagement: Ability to collaborate with internal and external interested parties, fostering partnerships to improve programs, develop policies, and address challenges.
• Adaptability and Problem-Solving: Capacity to adapt to changing priorities, processes, or regulations and quickly develop solutions in ambiguous or evolving situations.
• Customer Service and External Relations: Skill in serving as a liaison, responding to inquiries, providing excellent customer service, and managing complex public records or legal issues.
• Continuous Improvement and Innovation: Ability to identify opportunities for operational improvements, refine processes based on changing needs, and recommend changes that enhance service delivery.