Program Organizational Change Manager

Program Organizational Change Manager

Requirements

• Bachelor’s degree within a life science or related field required.
• Minimum 8-12 years of relevant experience in a consulting or industry role.
• Experience with and knowledge of change management principles, methodologies, and tools.
• Experience with large-scale organizational change efforts.
• Proficiency in using Salesforce for managing change initiatives and stakeholder communications.
• Familiarity with SAP systems and their role in organizational change, preferred.
• Ability to define OCM scope, estimate work, and prepare client proposals/presentations.
• Effectively lead the planning, management, and execution of defined OCM scope within an engagement.
• Exceptional communication and presentation skills, both written and verbal.
• A solid understanding of how people go through a change and the change process.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong relationships at all levels of the organization.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Forward-looking with a holistic approach.
• Organized with a natural inclination for planning strategy and tactics.
• Problem-solving and root-cause identification skills.
• Able to work effectively at all levels of an organization.
• Acute business acumen and understanding of organizational issues and challenges.
• Familiarity with project management approaches, tools, and phases of the project lifecycle.
• Certified Change Management Professional (CCMP), PROSCI Certified OCM Expert, or industry equivalent preferred but not required.
• Exposure to business development in related specialty areas (i.e., proposal development, sales, etc.).
• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word, MS Excel).
• Proven experience in managing communications with customers, ensuring clarity and effectiveness.

Responsibilities

• Lead one or more sub-work streams amongst the different components of Organizational Change Management (OCM) – Change Readiness, Training & Communications.
• Apply a structured methodology and lead change management activities.
• Leverage a change management methodology, process, and tools to create an executable plan to support adoption of the changes required by a project or initiative.
• Support communication efforts.
• Enable the design, development, delivery, and management of key project-related communications to be distributed across an organization’s impacted stakeholders, customers, and suppliers.
• Assess the change impact.
• Conduct impact analyses, assess change readiness, identify key stakeholders, and create executable actions meant to support adoption of the changes identified.
• Support training efforts.
• Plan, manage, and support the design and delivery of training programs for end users and customers/suppliers.
• Apply behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change.
• Prepare comprehensive change and workforce transition plans and programs, including strategies to support change and transition initiatives and engage leadership.
• Develop and deploy user adoption programs applicable to the changes/solutions being implemented.
• Drive work efforts and leverage data-driven solutions to deliver change outcomes and measure the impacts on end users.
• Enhance user experience by improving adoption, usability, accessibility, and interactivity of solutions.
• Oversee the implementation of new systems and ensure they are integrated smoothly into the organization.
• Manage projects from inception to completion, ensuring they are delivered on time and within budget.
• Facilitate clear and effective communication across all levels of the organization to support change initiatives.
• Engage with stakeholders to understand their needs and ensure their concerns are addressed throughout the change process.
• Assess the impact of changes on the organization and develop strategies to mitigate any negative effects.
• Plan and deliver training programs to ensure employees are well-prepared for new systems and processes.
• Provide coaching and/or mentoring of team members.

Preferred Qualifications

• Familiarity with SAP systems and their role in organizational change, preferred.
• Certified Change Management Professional (CCMP), PROSCI Certified OCM Expert, or industry equivalent preferred but not required.