Program Operations Specialist – National & Community Partnerships

Program Operations Specialist – National & Community Partnerships

Requirements

• 3 to 5 years in program operations or related experience.
• College degree or equivalent in experience.
• Excellent communication skills.
• Demonstrated commitment to continual learning.
• Demonstrates strong project management and collaboration skills.
• Strong data analysis skills including ability to learn new systems quickly and high level of experience with Microsoft Excel.
• Applies a continuous improvement mindset that uses creativity, critical thinking skills, and analysis to develop new, more effective and efficient processes and approaches to achieving outcomes.
• Some travel required (10%)

Responsibilities

• Implements and oversees day-to-day execution of the program.
• Identifies, recommends, and implements continuous improvement and enhancements for the program, its customers, and stakeholders.
• Defines and documents requirements for proposed changes and enhancements to program features, processes and systems in order to enhance efficiencies and outcomes, using data, outcomes, and process analysis to support recommendations and solutions.
• Provides day-to-day program and project management to program initiatives, operations and strategies, including project planning, budget process management and execution, etc.
• Owns the implementation of key program operations management tasks which may include management of the program budget, including reviewing program expenses, updating year end forecasts, reporting and analysis on key operational performance metrics, overseeing and administering invoicing and vendor management processes, leading program initiatives or projects, gathering and evaluating feedback and data from program participants and stakeholders, responding to questions from program partners, vendors, or customers.
• Acts as the communication liaison for internal program partners.
• Proactively identifies opportunities for improvement through 360 analysis which can include quantitative and qualitative analysis of outcomes, qualitative review from multiple end-user and stakeholder perspectives, journey mapping and experience data.
• Identifies and implements change management efforts; serves as chair or facilitator for different project teams and departments, event management liaison in supporting grass roots administration of the program.
• Demonstrates comfort and willingness to take on new work that is prioritized by the program team, acting as a utility player that can manage and collaborate on program marketing and distribution efforts which may include communication, training, marketing and change management efforts, maintenance and updating of marketing collateral and other specialty items in inventory.
• Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
• Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to our clients.

Preferred Qualifications

No preferred qualifications provided.