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Program Operations Manager
| Company | Abby Care |
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| Location | Boston, MA, USA |
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| Salary | $60000 – $80000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level |
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Requirements
- 3+ years of experience in operations or program management
- Bachelor’s degree in business, healthcare admin, or related field
- Bilingual in Spanish is a plus
- Highly organized, resourceful, and detail-oriented
- Experience with Google Suite, CRMs (e.g., Salesforce), and data tracking
- Data and analytics experience
- Comfortable working full-time, onsite
Responsibilities
- Manage Day-to-Day Site Operations – Oversee physical site logistics, supply ordering, scheduling, and facility/vendor coordination
- Support Training & Onboarding – Facilitate family orientation, training attendance, scheduling changes, and compliance tracking.
- Assist with Clinical & Care Operations – Help with audits, documentation review, inventory, and caregiver onboarding/offboarding.
- Streamline Operational Processes – Analyze data, support CRM accuracy, improve SOPs, and lead projects to improve workflows.
- Engage with Families & Community – Respond to family inquiries, manage events, and coordinate with partners and community orgs.
- Collaborate Cross-Functionally – Support expansion, outreach, billing, and regulatory efforts in partnership with multiple teams.
Preferred Qualifications
- Bilingual in Spanish is a plus
