Program Manager – User Voice and Insights
| Company | |
|---|---|
| Location | Boulder, CO, USA, Atlanta, GA, USA |
| Salary | $107000 – $153000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Bachelor’s degree or equivalent practical experience.
- 3 years of experience in program or project management.
Responsibilities
- Manage key strategic initiatives in a multi-year, leadership-sponsored program centered around upleveling user voice insights across gTech Users and Products (gUP).
- Connect cross-functionally with stakeholders to understand current best practices and business challenges.
- Leverage subject matter knowledge to design solutions that improve service offerings consistently across the organization.
- Influence the adoption of new best practices, tools, and services through education and enablement, and design a User Voice Certification Program that will help onboard new User Voice Practitioners.
- Advocate for users needs, understand their issues, and influence future solutions.
Preferred Qualifications
- Experience collaborating with execution partners (e.g., multifunctional teams, product teams, executive communication teams).
- Ability to connect with and influence senior stakeholders.
- Ability to translate customer feedback into product recommendations and influence product roadmaps.
- Ability to lead strategic/ambiguous programs.
Benefits
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No information provided on Benefits.