Program Manager – Quality Assurance

Program Manager – Quality Assurance

Requirements

• Minimum 5 years’ experience in QA, Engineering, Product/Program Management or a similar role is required.
• Experience performing as a scrum master, product owner, or program manager in the team following Scrum or Kanban methodology.
• Experience leading teams or projects where there is a direct or indirect leadership role.
• High School diploma or equivalent required. Bachelor’s Degree in a related field preferred.
• Ability to follow defined project management processes, organize software development teams, establish a welcoming working environment (office and remote).
• Knowledge of Confluence, JIRA, Microsoft Office apps (including Project and Visio).
• Experience in coaching scrum teams and stakeholders on new ways of working, including known methodologies and new trends in software development and project management.
• Ability to solve unexpected problems, prioritize work for a cross-functional team, identify and mitigate risks in a fast-paced environment.
• Excellent verbal and written communication skills. Ability to tailor presented information for the appropriate audience.

Responsibilities

• Manage quality assurance programs, services and initiatives across multiple products, platforms, ensuring execution and reporting and the quality of all deliverables, workflows, and relationships.
• Manage and support projects and initiatives with regional teams, cross-functional partners, and QA teams, overseeing project schedules, scope, budget, progress, risks, issues, key performance indicators, and findings.
• Facilitate continuous improvement efforts and implementation of best practices.
• Define reporting metrics and create data-based visuals to provide insights to business and technology teams. Facilitate team and department meetings to provide updates, share information, train, influence change, and reach effective decisions.
• Collaborate with development leads and provide high-value, quality-related services to the products and areas assigned.
• Provide support and leadership to the assigned team, ensuring their performance is managed effectively and fostering a productive, positive, collaborative work culture.
• Champion efforts that build synergy, trust, collaboration, and inclusivity within the organization. Own and manage relationships with key partners, resources, colleagues, and leaders ensuring transparency around critical decisions and trade-offs.
• Ensure requirements and risks are consistently addressed throughout the software development life cycle (SDLC).
• Create, monitor, and control metrics impacting product and team quality, analyzing product quality and usability, associated system limitations, and reporting on risk.
• Review Key Performance Indicators (KPIs) regularly and collaborate with leadership on shifting work or resources to promote test quality, software development best practices, and enhanced customer experience.
• Provide resources and assistance and oversee adherence to the master test plans for products. Contribute to the long-term QA vision and facilitate communication with stakeholders.
• Performs other duties as assigned.

Preferred Qualifications

• Thorough understanding of Software Development Life Cycle (SDLC), specifically QA processes in agile and waterfall development environments.
• Experience with software development and testing methodologies and tools.
• IT or software testing certifications.
• Coding knowledge: XML/HTML, JavaScript, Python, Java, C/C++/C#, SQL.
• Certifications: PMP, Scrum Master and/or Product Owner, ISTQB.
• Familiarity with Blizzard Entertainment line of products and services.
• High level of gaming knowledge and/or skill.
• Passion for Blizzard’s line of products and services.