Program Manager – Process Documentation Specialist – Strategic Finance COE

Program Manager – Process Documentation Specialist – Strategic Finance COE

Requirements

• Bachelor’s Degree in Business, Business Analytics, Finance, or related field AND a minimum of 5 years of experience in process documentation, knowledge management, or business operations
• Proven expertise in creating end-user documentation, SOPs, and training materials in a complex, cross-functional setting
• Fluency with process documentation tools (e.g., ARIS, Lucidchart, Miro, Scribe, or equivalent platforms)

Responsibilities

• Develop and own standardized documentation including Standard Operating Procedures (SOPs), process maps, onboarding guides, and references guides in partnership with business process owners
• Support cross-functional transformation efforts through high-impact documentation that enables scaling and improved efficiency
• Collaborate across all COE functions and stakeholders to gather inputs and ensure accurate process representation
• Juggle multiple workstreams, deadlines, and stakeholder groups with a results-oriented mindset
• Create documentation that helps drive clarity, consistency, and alignment across teams—especially during periods of transformation
• Define and implement best practices for content structure, clarity, accessibility, and review cycles
• Maintain a centralized repository for documentation and define governance for version control, updates, and ownership
• Conduct regular audits (with assigned business process owners/SMEs) to ensure documentation remains accurate, up to date, and aligned with evolving business processes
• Facilitate workshops and training sessions to support understanding, user adoption, and long-term adherence to new processes
• Continuously improve and refine documentation based on user feedback and evolving process needs
• Support the culture and values of the organization, including diversity, inclusion, and belonging, by collaborating with and helping others; Participate in organization-wide events/initiatives

Preferred Qualifications

• Strong communication and facilitation skills—capable of driving clarity from ambiguity and leading collaborative sessions
• Demonstrated success in supporting change management and onboarding efforts through process design and documentation
• Ability to synthesize complex information and translate it into clear, accessible formats
• Prior experience in Finance (FP&A, Finance Ops, or related) is preferred
• Strong attention to detail and organizational abilities
• Demonstrates strong ownership mentality and takes pride in delivering high-quality, impactful work