Program Manager III – Quantitative Research Operations
| Company | Riot Games |
|---|---|
| Location | Los Angeles, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Master’s |
| Experience Level | Senior |
Requirements
- 6+ years of experience in quantitative research operations or quantitative research program management with a focus on quantitative research infrastructure, tooling, or technical enablement
- Experience working with quantitative research tools (e.g., UserTesting, UserInterviews) and survey platforms (e.g., Qualtrics, Sawtooth)
- Strong understanding of research quality principles, including sampling, panel health, and data integrity
- Experience designing governance for research tools, data access, or research quality standards
- Experience leading cross-functional programs aligned to strategic priorities and craft roadmaps
- Experience thriving as a self-starter in fast-paced, ambiguous environments with the ability to ramp up quickly
Responsibilities
- Define and operationalize governance for Riot’s quantitative research systems, focusing on tooling, data quality, sampling standards, and scalable workflows
- Partner cross-functionally with Researchers, Analysts, and Devs to design and implement scalable systems and integrations that support efficient quantitative research data flows
- Identify gaps, bottlenecks, and inconsistencies in current quantitative research workflows, implementing sustainable process improvements that enhance consistency, data integrity, and operational efficiency
- Collaborate with Research Craft leads to set and uphold standards for data quality and sampling (e.g., stratification, weighting, response integrity, oversampling mitigation)
- Develop enablement systems (training, onboarding, documentation) to empower researchers across the org
- Evaluate, recommend, and implement platforms, tools, vendors, and technical solutions to strengthen and scale Riot’s quantitative research capabilities
Preferred Qualifications
- Previous experience in the games industry
- Previous experience as a researcher (e.g., UX or market research)
- Familiarity with Riot’s games and player base
- Previous program experience in a large organization
- Experience leading change management initiatives for large-scale programs
- Experience with various project methodologies and their applications (e.g. Agile, Six Sigma)
- Experience navigating complex, ambiguous problem spaces with overlapping or competing priorities
- Deep knowledge of games, game audiences, and the game industry
- Master’s degree in a related field