Program Manager – Enterprise Change Management – Ecm

Program Manager – Enterprise Change Management – Ecm

Requirements

• Excellent organizational and communication skills
• Experience leading complex programs and process with evidence of continuous improvement along the way
• Execution-oriented with an affinity toward setting and achieving targets
• Strong ability to influence and utilize personal courage
• Capable of consulting with senior leaders and leveraging problem solving skills
• Sense of urgency, risk-awareness, and understanding of the ‘why’ behind managing high-stakes initiatives
• Ability to form meaningful relationships with business partners and external vendors
• Ability to accurately plan, manage and forecast budget
• Ability to write and assess strong, metrics-drive business cases and apply prioritization methods
• Experience working in a global, cross-functional environment

Responsibilities

• Responsible for creating, driving, and administering ECM program governance program management standards
• Determine benchmarks and measurements of success for each program; utilize information for continuous improvement toward program goals
• Mobilize teams and drive implementation for designated programs and projects as assigned and as per the appropriate governance standards for the level of complexity and risk
• Conduct program management with initiative planning design, build and transition for the program
• Track scope, schedule, budget and resources via regular documentation, steering committees, reporting, and communication in the designated frameworks
• Proactively manage program/project risks and dependencies within the program and across the organization
• Escalate risks timely and contribute to proposing, deciding, and actioning mitigation strategies
• Hold teams accountable and perform effective decision making
• Collaborate with the Organizational Change Management team to ensure proper communication processes are met prior to, during, and after go-live
• Ensure risk, legal, procurement, compliance and upstream/downstream applications have proper levels of involvement in the program/project
• Facilitate processes and proper documentation / sign-off is completed per the governance standards
• Assess budget, track forecast, actuals and Quarterly allocations
• Proactively escalate observations pertaining to under/over-spending and work to propose mitigation tactics in order to stay within the intended budget
• Collaborate with Productivity Office to ensure proper data is captured, assess and maintained during Annual and Quarterly Planning
• Manage the communication and execution plans to implement new ECM program offerings with broader enterprise
• Contribute to the continuous improvement on ECM processes, standards, and templates

Preferred Qualifications

• BS/BA degree in relevant field preferred
• Experience in global financial services preferred
• Minimum of 5-7 years of experience in a project or program management role at a complex organization
• Experience in organizational, results-driven transformations
• CAPM or PMP is a plus but not required