Program Manager – Cyber – Hybrid
| Company | Capco |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years of project management and implementation management
- Deep expertise navigating Cyber Security related projects
- Demonstrated experience leading large, complex application development projects
- Experience with software re-write / re-engineering / re-factoring projects
- Able to lead deep-dive technical discussions for solutioning
- Able to provide estimates for duration/effort of design/development activities
- Experience and capabilities to speak with executive leaders to extract expectations, influence direction and manage expectations
- Excellent people skills
- Comfortable speaking and presenting to executive stakeholders and clients
- Ability to think strategically and execute tactically, enabling cross-business teams
- Ability work in fast pace environment while following best practice and company process
- Highly driven and passionate about customer satisfaction, product development and technology
- Excellent oral, listening, and written communication skills
- Excellent presentation skills
- Banking experience mandatory
Responsibilities
- Plan, manage and facilitate the successful execution of program timelines and milestones
- Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation implementation processes
- Actively track all activities and their status; accountable for critical project deadlines and tasks
- Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction
- Prepare work schedule and timelines with the customer and the extended team
- Anticipate and mitigate potential issues with project delivery
- Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding
- Maintain up to date documentation and communicate findings to key stakeholders
- Regularly communicate project status and circulate project information to the team
- Obtain final sign-off and ensure customers are fully satisfied with project completion
- Prepare and ensure seamless handoff of newly implemented customers to the operations team
Preferred Qualifications
- Prior consulting experience is considered an asset