Program Manager Crisis Services CCBHC

Program Manager Crisis Services CCBHC

Requirements

• Master’s degree in a related field of counseling, psychology, or social work
• Professional License preferred
• 1-3 years of experience as a Mental Health Counselor providing clinical screenings, crisis intervention services, or conducting clinical intake assessments
• Excellent verbal and written communication skills
• Excellent computer and typing skills
• Ability to cultivate and work within a positive team environment

Responsibilities

• Supervision of Crisis Care Consultants and Certified Peer Specialist
• Compliance with annual KPI evaluations and Catalytic Coaching
• Monitors and updated Crisis Care clinical and administrative policies and procedures
• Demonstrates high-level clinical knowledge and skill in providing telephonic, electronic, and chat-based clinical screenings/assessments and crisis intervention
• Demonstrates the ability to effectively and efficiently obtain all information (i.e. demographics and clinical information) for accurate documentation in the electronic database
• Meets the ethical and clinical standards in compliance with accrediting bodies
• Promotes a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large
• Attends team meetings, in-service trainings, supervision, and other quality assurance trainings
• Provides operational oversight of Crisis Care call and follow-up services, web-based services, and staff
• Monitors crisis call and follow-up access standards and reporting. Responsible for reporting any staff or program concerns/issues to Director of Crisis Services
• Assists in planning staff meetings, staff trainings, and staff development functions
• Assists in orientation, operational and clinical training of new clinical staff
• Responsible for completing clinical and operational supervision/training of staff as assigned
• Assists in administrative tasks as needed
• Serves as AAS Certification Exam proctor for clinical staff

Preferred Qualifications

No preferred qualifications provided.