Program Manager – AI for Impact
| Company | Salesforce |
|---|---|
| Location | San Francisco, CA, USA, Chicago, IL, USA, New York, NY, USA |
| Salary | $138800 – $190900 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years of experience in program operations, program/project/engagement management, or similar
- Proven experience working in client-facing roles in the areas of business consulting or pre-sales consulting
- Demonstrated understanding of Salesforce product portfolio, knowledge of sustainability, nonprofit and education offerings preferred
- Passionate about technology, with a strong background using Salesforce (Admin Cert preferred), Slack, AI tools, LucidSpark, and Virtual Meeting Platforms, Excel
- Strong operational and administrative skills, with high level of attention to detail, organization and process
- Strong verbal and written communication, with ability to communicate clearly and effectively with senior leaders and external partners
- A self-starter with an entrepreneurial mindset, always looking for new opportunities to make an impact
- Ability to multi-task and perform effectively under pressure
- Flexible working hours to accommodate a global team
Responsibilities
- Drive end-to-end operational excellence for customer-facing AI for Impact programs.
- Serve as primary project manager for the Salesforce Accelerator — Agents for Impact, which includes managing the grantee recruitment and selection process, activating seamless collaboration across channels for grantees and pro bono fellows, tracking grantee engagement accounts, capturing feedback and continuously surfacing opportunity for process improvement.
- Create and support project plans; supervise and review project progress and timelines; work with team leads to adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
- Partner closely with cross functional team members to align operations with other key business activity and processes, including Grant Operations, Power of Us, Impact Exchange, Industry Product, Sales and Distribution teams.
- Support the development, tracking, and ongoing management of Impact Solutions KPIs and develop regular communications and leadership updates for cross-functional visibility and alignment.
- Shape and evolve pro bono volunteer participation on grantee projects, leveraging your experience with Salesforce technology to help match the right talent with the right projects.
- Research and support advising on pricing and packaging for technology grants, enabling the team with the most up to date information.
- Support vetting potential customer AI proposals, leveraging your previous experience with Salesforce technology.
- Support event logistics to orchestrate standout virtual workshops that inspire collaboration, learning, and innovation.
Preferred Qualifications
- Background or interest in one or more of our strategic focus areas of Education, Sustainability, and AI