Program Manager

7+ years of experience in program management, strategic operations, or business planning in a complex, cross-functional environment.
Proven track record of leading strategic initiatives from conception through execution with measurable business impact.
Strong analytical skills with the ability to interpret data, develop insights, and inform strategic decisions.
Expertise in translating high-level objectives into clear, actionable plans with defined KPIs and accountability structures.
Excellent written and verbal communication skills, including experience preparing materials for executive audiences.
Ability to build trusted relationships across levels and functions, influencing without authority.
Strong organizational and prioritization skills; capable of managing multiple complex initiatives simultaneously.
Experience with OKR frameworks, project management tools (e.g., Asana, Jira, Smartsheet), and performance dashboards.

Lead Strategic Initiatives: Identify, scope, and drive cross-functional programs that support key operational and financial objectives across Partner Management and Customer Success teams.
Operationalize OKRs: Translate strategic objectives into structured, actionable programs with clear timelines, ownership, and outcomes.
Maintain Organizational Cadence: Drive the rhythm of execution by managing program timelines, milestones, and interdependencies across departments.
Create Executive-Ready Reporting: Deliver consistent, data-informed reporting on program performance, risks, and impact to senior stakeholders.
Ensure Accountability & Alignment: Align stakeholders across teams, clarify roles and responsibilities, and create accountability structures to ensure initiatives stay on track.
Drive Decision-Making Through Data: Use analytical insights to evaluate trade-offs, prioritize initiatives, and ensure resources are directed to the highest-impact opportunities.
Enable Scalable Execution: Build scalable processes and governance models that streamline execution and improve cross-functional coordination.
Act as Strategic Connector: Serve as the central link between strategy and execution, ensuring that high-level ideas translate into results that move the business forward.

Background in Customer Success, Partner/Vendor Operations, or B2B services is a plus.
Remote Employees should confirm that the internet service available has adequate bandwidth to support all work processes.