Program Field Representative – Grievance

Program Field Representative – Grievance

Requirements

• Master’s degree
• Three years of professional experience in social work, child support, adult protective services, child welfare, early childhood development and education, guidance and counseling, nursing, intellectual disability, probation and parole, public administration, community-based prevention and diversionary youth services programs, juvenile justice, rehabilitation counseling, vocational evaluation or vocational rehabilitation
• Equivalent combination of education and experience, substituting one year of additional qualifying experience for each year of the required education.

Responsibilities

• Regularly visits local provider agencies in an assigned area of the state as a representative of another Office of Client Advocacy to ensure proper interpretation and uniform application of grievance policies, procedures, rules and regulations.
• Regularly conduct on-site surveys of provider agency grievance records, files and other documents. Completes interviews with staff and residents related to grievance procedures.
• Prepares written reports and recommendations regarding the provider agency and results of another survey visit.
• Accepts, reviews and facilitates grievances through the review process in compliance with policy, procedure, rules and regulations.
• Prepares information for, processes the decisions of, and chairs OCA’s Program Review, Registry Removal, and Reconsideration Committees.
• Conducts field investigations of abuse and neglect of vulnerable Oklahomans.

Preferred Qualifications

• Knowledge of agency policies and procedures
• Knowledge of all state and federal legislation related to assigned agency programs
• Knowledge of sound methods of community organization and planning
• Knowledge of current social and economic problems
• Ability to evaluate programs
• Ability to communicate effectively, both orally and in writing
• Ability to interpret and apply policy material