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Program & Curriculum Manager – Pharmacy Technician
| Company | Cengage Group |
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| Location | California, USA |
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| Salary | $77100 – $85000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s, Master’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s degree
- Must have PTCB and ASHP certification with a strong familiarity of the certifying and accrediting body regulations, certifications and continuing education opportunities
- 5+ years’ experience as a Pharmacy Technician or Pharmacist
- 3+ years of teaching experience in person and/or online
- Experience creating student-facing educational content
- Comfortable with asynchronous and online teaching methods
- Detailed, focused, and applies a collaborative approach to work
- Willingness and ability to learn new technologies and platforms
- Strong time management and organization skills
Responsibilities
- Act as the liaison between instructors and the Content maintenance team on everything from minor updates to larger comprehensive updates as appropriate for each course.
- Perform formal reviews of course content for relevance over time and ensure our courses represent current requirements, certifications, and industry standards.
- Work as the subject matter authority on new course developments and course spin-offs.
- Support the product launch process, support new instructors, answer expert-level questions, and host webinars.
- Work to make sure that our courses are best in class and well-informed via short-, mid-, and long-term planning.
- Perform competitor course reviews and collaborate with product team to understand and predict trends and participate in product strategy.
- Work closely with product managers to complete product strategy documents, identify advisory board members, and preplan for examination changes, textbooks, and changes in other course assets.
- Attend internal sales training to help our employees understand the course, the associated careers, and the value proposition.
- Host webinars for prospective students to help them determine if enrolling is the right decision for them and write blogs or other copy regularly to build authority and SEO.
- Support the Cengage Work cross-functional teams in efforts to maintain exam pass and course completion rates and obtain feedback from employers.
- Participate in B2B customer-facing presentations to help drive adoption of the programs, build confidence, follow regulations, etc.
- Serve as a connected resource in the industry to support B2B contacts for course evaluations and endorsements, advisor selection/support, and other community outreach.
- Support the identification of potential externship providers.
- Understand instructor responsibilities and facilitate sessions for assigned students.
- Support course instruction by reviewing discussion board posts, answering questions via student email or by phone when needed, grading student assignments, and giving feedback.
- Review survey feedback, ratings, discussion area posts and communicate results and feedback to the instructors.
- Maintain the success and appropriateness of the course by following up on support issues involving instructors.
- Be accountable for understanding and communicating program details including all post-completion steps such as preparation tools for certification exams and job placement or externships.
- Participate in department activities (team meetings, projects, social activities), attend ‘run-the-business’ meetings, and embody the Cengage Ethos and Credo.
Preferred Qualifications
- Master’s degree
- Familiarity with metadata tagging and accessibility standards
- Experience participating in the development of educational videos
- Knowledge of learning design and instructional design methodologies
