Program Coordinator

Strong verbal and written communication skills
Proficient in Microsoft Programs, such as excel, word, outlook
Related experience in the attractions industry or guest-facing service industry preferred
Previous management experience in a high-volume sales/cash handling role
Ability to learn quickly, grasp complex concepts, and use an acute attention to detail while problem solving
Possess excellent critical thinking, are solutions oriented, self-driven and works well under pressure
Must have the flexibility to work extended hours and work on weekends and holidays to meet the needs of the business

Maintain and build outstanding lines of communication and relationships with Six Flags departments from Front Line Hosts to Senior Leadership
Be the leading expert on THE FLASH Pass system and actively make suggestions to the client to improve the service and how the guests interact with it
Make data driven decisions, drive in park sales and strategize on ways to optimize revenue
Conduct regular park walks to audit THE FLASH Pass attendants, share best practices, ensure adequate staffing and attendant locations for optimized guest and program experience
Collaborate with the Operations and Product Support teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing client feedback and translating their business needs into client solutions
Support ongoing system and process needs, which includes collaborating on training efforts and assisting and/or leading client and internal training sessions as required
Provide 1st line technical support for software or hardware challenges and escalating if required, including after-hours on-call support when necessary
Assist with deployment of virtual queuing updates from back-end configuration to on-site implementation
Partners in operating, monitoring, and/or supervising the operation of the accesso networks in the park and assists in maintenance of the accesso system
Answers and responds appropriately to any Guest complaints or inquiries, approves refunds, and handles other operational Guest interactions