Program & Change Lead

8+ years in change management, change leadership, or organizational transformation roles within complex enterprise environments
Proven success in leading change initiatives tied to large-scale technology or process transformation programs
Strong leadership and facilitation skills across cross-functional teams, vendors, and senior leadership
Deep experience with both traditional waterfall and agile/hybrid delivery methodologies
Strong commercial and vendor management experience, including contract negotiations and milestone tracking
Excellent written and verbal communication skills, with experience presenting to executive-level stakeholders
Experience in the retail, ecommerce, or supply chain sectors highly desirable
Demonstrated expertise in change management and stakeholder engagement across multi-location environments

Lead the planning and execution of change impact assessments, business readiness plans, and stakeholder engagement strategies across all departments in our US region
Facilitate the adoption of new processes, systems, and operating models by working closely with business stakeholders, business analysts, and engineering leads
Work closely with our program manager, senior business analysts & engineering leads to own change impact assessments & business readiness planning across departments & geographies
Define and manage structured approaches to change using frameworks such as Lean Change, ADKAR, or Agile Change Delivery
Develop and oversee stakeholder communications, training needs analysis, and the delivery of enablement materials such as quick reference guides and walkthroughs
Drive readiness for go-live, including user onboarding, dress rehearsals, and hypercare planning to ensure a smooth transition into business-as-usual operations
Assist business analysis with discovery workshops with various stakeholders to understand business goals, pain points, and desired future states within the context of a specific workstream
Help document current and future state processes, including cross-functional process mapping, capability models, and impact assessments
Elicit and document business, functional, and non-functional requirements that are clear, testable, and actionable
Collaborate with architects and delivery leads to shape solution design and roadmap decisions

Certification in Change Management (e.g., Prosci, APMG, Lean Change) strongly preferred
Certification in PRINCE2, PMP, PROSCI, or Agile/Scrum methodologies
Proficiency with project management and collaboration tools such as Jira & Confluence
Familiarity with TOGAF, or enterprise architecture concepts is a plus