Program Assistant-Project Based
| Company | Child Care Resource Center |
|---|---|
| Location | San Bernardino, CA, USA |
| Salary | $20 – $20 |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Associate’s degree in the field of Psychology, Social Work, Child Development, Sociology, Human Service, or related field or 2 years’ equivalent related work experience
- Proficiency and experience with Windows-based programs and data entry
- Ability to work sensitively and supportively with the public
- Excellent interpersonal skills with ability to honor confidentiality
- Flexibility, maturity of judgment and ability to work independently and in a group setting
- Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public
- Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements
- Adherence to technological security in accordance with Agency policy and legal requirements
- Ability to complete projects under tight deadlines even when there are competing requirements and changes in assignments
- Excellent verbal and written communication skills
- Excellent organizational abilities
Responsibilities
- Provide administrative support services to CCFA teams in compliance with regulations for subsidized childcare programs
- Support case management tasks including filing, typing, sending/receiving/logging mailings; preparing enrollment and provider packets; sending copies of Notice of Action to parents and/or DPSS; clerical support with photocopying, filing, faxing, typing, mail processing; and maintaining CCRC’s eligibility list
- Request appropriate documentation to maintain family eligibility and program compliance as requested by Case Specialists
- Develop, maintain, and apply knowledge of program regulations, guidelines and funding terms and conditions
- Provide high-quality customer service internally to team members and externally to clients, families, and providers
- Answer telephones, assist or transfer callers as expected, follow-up as needed
- Provide comprehensive support and technical assistance to parents regarding childcare questions and concerns
- Conduct face-to-face or virtual meetings, orientations, both scheduled and by walk-in, with families and childcare providers in order to receive and process documentation and/or discuss changes in the family’s case and complete/review family needs assessment inclusive of developmental screenings as needed
- Provide training, guidance, and direction to newly hired program staff as directed
- Participate in departmental, agency, and professional meetings/workgroups as assigned
- Attend team meetings to ensure coordination of services and support for program families as needed
- All other duties that may be required, as part of the essential functions of the job, as assigned.
Preferred Qualifications
- Bachelor’s degree
- Bilingual: Ability to converse, write and/or translate in English & Spanish or Armenian