Professional Services Project Manager – Resware
| Company | Qualia |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3+ years of experience managing enterprise software onboarding and implementation projects, preferably in the title, escrow, or real estate tech space.
- Strong project management skills with experience using tools such as JIRA, Monday.com, Asana, or equivalent.
- Prior experience as a Resware administrator, consultant, or project lead is highly desirable.
- Solid understanding of title and escrow workflows and business operations.
- Proven ability to juggle multiple complex projects with competing deadlines.
- Excellent communicator who can clearly and confidently lead meetings and navigate sensitive or ambiguous situations.
- Detail-oriented and highly organized, with a bias toward action and problem-solving.
- Capable of balancing structure with flexibility in a fast-moving, ever-evolving environment.
- Passionate about helping customers succeed and improving internal delivery processes.
Responsibilities
- Serve as the primary point of contact for onboarding and services engagements for Resware customers, managing all aspects of project delivery from kickoff through post-go-live handoff.
- Collaborate with Solutions Architects and Customer Success Managers to define project scope, milestones, deliverables, and resource needs.
- Create and manage detailed project plans, ensuring engagements remain on time, in scope, and within budget.
- Facilitate project meetings, status updates, and proactive communication with internal and external stakeholders.
- Identify and mitigate project risks and issues, escalating as necessary to maintain alignment and progress.
- Support functional discovery by capturing customer business needs and translating them into workflow or configuration requirements.
- Coordinate internal resources across Product, Engineering, Support, and Services teams as needed to ensure successful outcomes.
- Participate in hands-on Resware configuration and/or customer training sessions depending on project complexity and scope.
- Support internal process development by contributing to the refinement of onboarding frameworks, documentation, and best practices.
- Serve as a customer advocate, championing thoughtful configuration and strategic services that drive long-term value and adoption.
Preferred Qualifications
- Prior experience as a Resware administrator, consultant, or project lead is highly desirable.