Professional Services Engineer
| Company | Aisera |
|---|---|
| Location | Palo Alto, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Mid Level, Senior |
Requirements
- 3+ years of hands-on software implementation & integration experience working directly with customers collecting requirements and providing solutions
- Proficiency in integration technologies such as SSO, REST APIs, Web Services and Software integrations.
- Scripting experience required in (any one) JavaScript, Java or Python.
- A passion for customers and problem-solving, desire to go deep and become familiar with the customer’s technical and business environment
- Comfortable in a startup environment as we move quickly and wear many hats in a dynamic environment
- Excellent communication skills and the ability to work effectively in a collaborative team environment.
- Bachelor’s or higher degree in computer science, engineering, or related technical field
Responsibilities
- Be the primary technical point of contact for customers
- Lead the end-to-end integration lifecycle, from requirements analysis to design, development, testing, deployment, and support.
- Develop custom workflows/RPAs based on customers’ requirements
- Troubleshoot and resolve integration issues, ensuring the stability and reliability of integrated systems
- Triage any technical issues reported by customers and work with Engineering toward the resolutions
- Collaborate with cross-functional teams to gather requirements and provide technical guidance on integration solutions
- Stay current with the most recent changes to our product and educate customers on our offerings and updates
- Mentor junior team members and share best practices to foster a collaborative and knowledge-sharing environment
- Stay current with industry trends and emerging technologies, providing recommendations for continuous improvement.
Preferred Qualifications
-
No preferred qualifications provided.