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Production Support Engineer
| Company | Beyond Finance |
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| Location | Chicago, IL, USA |
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| Salary | $79700 – $99800 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years of experience in production or frontline support roles.
- 5+ years of hands-on experience in orchestration and cloud computing technologies.
- 5+ years of practical experience working with databases.
- Extensive experience with observability frameworks, APM tools, and system monitoring technologies.
- Strong development foundation with the ability to debug code effectively.
- Familiar with programming languages such as Ruby and JavaScript.
- Proficient in using version control tools like GitHub, GitLab, or AWS CodeCommit.
- Solid understanding of AWS services including S3, CloudWatch, ECS, EC2, Lambda, and Workspaces.
- Highly organized with a strong work ethic, sharp attention to detail, and a proactive mindset.
- Skilled in independently managing project timelines and identifying areas for process improvement.
- Exceptional verbal and written communication skills.
- Experienced with leading support and ticketing platforms such as FreshService or ServiceNow.
- Demonstrable clarity of thought and the ability to independently navigate ambiguous situations to achieve results.
- Proven ability to work successfully with limited supervision and prioritize tasks for various stakeholders.
Responsibilities
- Perform incident management and provide on-call support for business critical issues.
- Act as an escalation point cross-functionally.
- Perform in-depth troubleshooting and analysis to resolve bugs, identify workflow enhancements and other functional errors.
- Be a key contributor on a range of initiatives that will help us continue our rapid growth.
- Own projects and initiatives designed to optimize uptime, system performance and reliability of the production environment.
- Lead the maintenance and operations of pre-production and production environments, setting schedules and monitoring progress to meet business needs.
- Collaborate with other technology teams across the organization to identify, create, and refine business critical alerts.
- Use data and trend analysis to detect recurring issues and own completion of corrective and preventative actions.
- Drive continuous improvement by identifying and implementing enhancements to support tools, workflows, and documentation.
- Drive critical escalations in technically challenging situations in collaboration with engineering, product, and other IT teams.
- Contribute to product documentation, knowledge transfer, and best practices guides.
Preferred Qualifications
No preferred qualifications provided.
