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Production Service Engineer
| Company | ServiceNow |
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| Location | San Diego, CA, USA |
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| Salary | $111200 – $172400 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Storage configuration concepts configuration and experience.
- Understanding of Puppet configuration management.
- Monitoring of performance/availability in systems, applications and networks.
- Uncompromising attention to detail.
- Solid knowledge of Linux systems and virtualization technologies.
- Experience with basic Sys Admin coding language: BASH, Python, Power CLI
- Experience with OpenStack
- 2+ years of experience in public/private cloud support
- Linux System Admin skills working knowledge of Centos and RedHat.
- Networking skills and IP addressing.
Responsibilities
- Manage, monitor, and manipulate the server farm behind ServiceNow’s cloud.
- Drive immediate relief and provide a sustainable resolution to issues within the ServiceNow platform.
- Work directly on/with the servers to enable and optimize capacity utilization for ServiceNow’s customer base.
- Use knowledge and experience in software development, application support, systems engineering and networking to proactively prevent issues from reoccurring.
- Drive internal stakeholders and partner teams to improve the reliability, scalability and performance of the infrastructure through improved system design.
- Drive and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues.
Preferred Qualifications
No preferred qualifications provided.
