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Product Support Specialist Representative – Pleasure Craft
| Company | Caterpillar Inc. |
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| Location | Florida, USA |
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| Salary | $126000 – $189000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
- Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
- Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
- Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Responsibilities
- Leading daily operations of representatives optimizing dealer performance.
- Coordinating program initiatives across the organization.
- Utilizing excellent, in-depth knowledge of organizational products and programs to educate customers and team members within the department.
- Cultivating and maintaining ongoing customer relationships.
- Measure dealer performance and support districts on developing improvement action plans and gap resolution initiatives to support parts & service operational excellence.
Preferred Qualifications
- 5 years’ experience and background in pleasure craft systems and business
