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Product Support Specialist / Application Support – Front-Office – Multi-Asset
| Company | State Street |
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| Location | Los Angeles, CA, USA |
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| Salary | $110000 – $170000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- At least 3 to 5 years of hands-on experience in the financial industry working for a consultancy or software vendor
- Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems
- Strong industry knowledge across multiple asset classes
- Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions
- Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system
- Understanding of investment management or wealth management workflows, derivatives, and FX instruments
- Understanding of multi-tier technical architectures and relational database structures
- Familiarity with SQL, FIX and reporting tools
- Strong record of customer service
- Strong time management skills including the ability to manage multiple projects in parallel
- Strong problem solving/analytical skills
Responsibilities
- Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey
- Educate customers on the methodologies and functionality provided by CRIMS
- Advise on best practices regarding the implementation and operation of Charles River solutions and services
- Evaluate customer requirements to identify potential enhancements to Charles River solutions and services
- Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace
- Responsible for maintaining a client issues list and status reporting
- Train users on existing workflows
- Gather requirements for new asset classes, security types and/or business line
- Document requirements
- Work with Professional Services team to assign dedicated resources to accomplish deliverables
- Contribute to software quality by clearly communicating defects to Client Support and Product Management
- Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes
- Identify errors and mistakes in documentation and suggest corrections and improvements
Preferred Qualifications
- Four (4) year degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science
- An advanced degree or industry certification such as the CFA is a strong plus
- 3 to 5+ years of experience
- Travel as required by the Customer
- The ability to travel to client sites throughout the United States and Canada
- Travel of 30-50% is typical but may exceed that at any given year
