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Product Support Specialist
| Company | Comulate |
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| Location | San Francisco, CA, USA |
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| Salary | $80000 – $120000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of support experience at a B2B SaaS company building a technically complex product
- Experience partnering directly with customers throughout their post-sale journey, spanning implementation, onboarding/training, and support
- Curious and confront confusion by asking questions
- High horsepower, enabling execution at high velocity and high quality
- Detail-oriented and uses communication to build trust with customers and team
- Natural agency and proactive in ensuring customer success
- Ambitious and excited to maximize company and customer impact
Responsibilities
- Provide exceptional support to customers via Zoom and email, owning troubleshooting, analysis of issues, and communication through resolution
- Create and contribute to high quality reusable self-serve training and troubleshooting materials, including videos, interactive lessons, and written documentation
- Help bring the voice of the customer to our product by cataloging and organizing customer feedback, enabling improvements to be quickly actioned on by product/engineering
- Support successful implementations working alongside dedicated customer success leads
Preferred Qualifications
No preferred qualifications provided.
