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Product Support Specialist
| Company | Medline |
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| Location | Chicago, IL, USA |
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| Salary | $22 – $30.75 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior |
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Requirements
- High school diploma or equivalent
- At least 1 year customer service experience
- Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
Responsibilities
- Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.
- Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.
- Accurately cross-reference and/or research external brands to identify corresponding Medline products.
- Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.
- Report product issues/concerns.
- Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.
- Provide administrative support and respond to sales rep questions as needed.
Preferred Qualifications
- Bachelor’s degree
- Previous healthcare experience
