Product Support Representative Senior
| Company | Fidelity National Information Services |
|---|---|
| Location | Little Rock, AR, USA, Jacksonville, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Sound analytical and problem-solving skills
- Experience and knowledge of Microsoft applications
- Good oral and written communication skills
- A positive, proactive and professional attitude – a team player who can also work independently under minimum supervision
Responsibilities
- Incident management
- Act as the point of contact for diagnosis and resolution of incidents.
- Engage directly with clients to resolve incidents
- Periodically fulfill on-call responsibilities to provide 24×7 support capabilities for major incidents.
- Provide immediate resolution in the shape of workarounds or scripts to address high priority incidents.
- The expectation is that you will be a SME in both the product and your clients’ business processes to ensure that the product meets your clients’ current requirements
- Increase your clients’ efficient use of the software by suggesting optimal business practices
- Proactively helping to prevent future problems by developing and documenting new initiatives and processes and highlighting any potential defects you may find
- Handle pressure-filled situations across multiple clients, understanding any financial impact on a client and managing client needs and timelines against all other priorities
- Responsibility for ongoing learning of the Auto Finance application and business processes of key clients.
Preferred Qualifications
- Experience in Accounting or Leasing would be highly beneficial